Last updated: 9 February 2026
"Supportive managers and safe medicines stand out, but staffing cut worries on the dementia floor and basic training hold it back."
Medicines systems were well-organised, and people received their medicines safely as they were prescribed. The provider had introduced an electronic medicines system which ensured medicines records were kept up to date. We found no recording errors or omissions on any electronic medicines records we looked at.
A member of staff said, 'I feel I get all the support I need from the managers and my fellow co-workers.'
We saw there were enough staff to meet people's identified needs throughout this inspection. Staffing levels matched the rota and enabled people's needs to be met safely.
Staff told us the training they received was a mixture of electronic learning and in-person practical training courses that were refreshed at regular intervals. This ensured staff knowledge and skills remained relevant.
Staff also told us the care home was well-managed. They said they received all the support they needed from their line managers. For example, a member of staff remarked, 'All the managers here are easy to approach and always accessible.'
Activity coordinators and the rest of the staff team all helped plan and deliver appropriate activities and events that people had expressed a wish to participate in. Weekly activity calendars indicated people could choose to take part in a variety of meaningful activities every day if they wished.
Staffing is adequate but there were recent worries about planned staff cuts on the dementia floor, even though managers fixed it after feedback.
Most people told us the service was usually adequately staffed however, a third of people we spoke with expressed being concerned about the new provider recently reducing the number of care staff working across the day on the dementia community unit.
Training covers basics like induction, refreshers, and dementia awareness, but nothing extra like specialist courses or funded qualifications.
Staff told us the training they received was a mixture of electronic learning and in-person practical training courses that were refreshed at regular intervals.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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