Last updated: 10 February 2026
"Staff feel supported with engaging activities and up-to-date training, but no registered manager and nurse shortages cause medicine delays."
However, only one nurse was deployed to administer medicines at the time of our assessment. This delayed the time at which some people received their medicines.
Staff felt supported and confident in sharing their opinions and providing feedback. Staff told us they enjoyed their work and felt supported by the management team.
There were enough care staff available to provide care and support to people. However, there were not always enough nurses available to ensure the timely administration of medicines.
Per 2022 comprehensive inspection: Staff received regular training that was relevant to their roles. We reviewed the provider training matrix and found that training was up to date.
The service did not have a registered manager in post, but the manager was in the process of registering with CQC.
People spoke enthusiastically about the activities they engaged in and the coordinator who led the sessions. One person said, 'The activity coordinator is lovely, and I love doing art with them.'
No permanent manager in place yet, so leadership and oversight have gaps like audits missing issues.
The service did not have a registered manager in post, but the manager was in the process of registering with CQC. We identified that these [audits] were not always effective.
Not enough nurses sometimes, causing delays in giving medicines.
there were not always enough nurses available to ensure the timely administration of medicines... only one nurse was deployed to administer medicines... This delayed the time at which some people received their medicines.
Only standard training with no specialist courses or funded qualifications mentioned.
Per 2022 comprehensive inspection: Staff received regular training that was relevant to their roles. We reviewed the provider training matrix and found that training was up to date.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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