Working at Wiltshire Heights Care Home

Medication was not always given correctly, like people missing doses they were prescribed and unclear guidance on using certain drugs when needed.

Medicines were not always managed safely. People had not had their medicines as prescribed and 'as required' guidance was not detailed.

Staff numbers are sometimes too low, especially with sudden sickness, so agency workers cover shifts and people wait for call bell responses.

feedback from people and staff was at times there was not enough staff available... the service used agency staff to fill gaps... One member of staff told us, 'There are not enough staff, and we really struggle which can cause stress.'

Detailed guidance is missing for supporting people in distress, so staff sometimes struggle to respond quickly.

People who experienced distress did not have detailed guidance in place to help staff to understand how to provide support. We observed 2 occasions where people were not responded to in a timely way.