Working at Wilton Road
44 Wilton Road, Salisbury, SP2 7EG
Operated by Rethink Mental Illness
8 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff praise the supportive manager and good training, but staffing lacks full stability after recent recruitment and activities are not innovative."
Safety & Risk
8/10
✓
The service had effective safeguarding systems in place. Staff had a good understanding of what to do to make sure people were protected from harm. Risk assessments were in place to support people to be as independent as possible.
Staff Culture
7/10
✓
Staff praised the registered manager and told us the service was well run. Staff said the registered manager had focused on promoting independence and supporting people to take part in meaningful activities.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Staff told us there were enough of them to be able to provide the support people needed. Staff said this had improved following recent recruitment, which meant they were using fewer temporary staff.
Training & Dev
7/10
✓
Staff said they received good training, which gave them the skills they needed to do their job. The registered manager responded to their requests for additional training.
Management
7/10
✓
Staff were positive about the changes, with comments including 'We are able to raise any issues with the [registered manager], she is very good' and 'She is positive and forward thinking. Things happen as a result of our conversations.'
Programmes
6/10
✓
People were supported to take part in a range of activities they enjoyed. Examples included social groups, in-house activities and trips out. People had individual activity plans, which they completed each week with their key worker.
Points to consider
Staffing is adequate after recent hiring to reduce temporary workers, but not a long-term stable team with no agency use.
Staff said this had improved following recent recruitment, which meant they were using fewer temporary staff.
Activities include social groups, trips out, and weekly plans with key workers, but no specialist programmes or innovative approaches.
People were supported to take part in a range of activities they enjoyed. Examples included social groups, in-house activities and trips out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews