Last updated: 9 February 2026
"Staff praise the supportive manager and good training, but staffing lacks full stability after recent recruitment and activities are not innovative."
The service had effective safeguarding systems in place. Staff had a good understanding of what to do to make sure people were protected from harm. Risk assessments were in place to support people to be as independent as possible.
Staff praised the registered manager and told us the service was well run. Staff said the registered manager had focused on promoting independence and supporting people to take part in meaningful activities.
There were enough staff to meet people's needs. Staff told us there were enough of them to be able to provide the support people needed. Staff said this had improved following recent recruitment, which meant they were using fewer temporary staff.
Staff said they received good training, which gave them the skills they needed to do their job. The registered manager responded to their requests for additional training.
Staff were positive about the changes, with comments including 'We are able to raise any issues with the [registered manager], she is very good' and 'She is positive and forward thinking. Things happen as a result of our conversations.'
People were supported to take part in a range of activities they enjoyed. Examples included social groups, in-house activities and trips out. People had individual activity plans, which they completed each week with their key worker.
Staffing is adequate after recent hiring to reduce temporary workers, but not a long-term stable team with no agency use.
Staff said this had improved following recent recruitment, which meant they were using fewer temporary staff.
Activities include social groups, trips out, and weekly plans with key workers, but no specialist programmes or innovative approaches.
People were supported to take part in a range of activities they enjoyed. Examples included social groups, in-house activities and trips out.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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