Working at Wilton Place Care Home
Wilton Place Care Home, Salisbury, SP2 0FX
Operated by Barchester Healthcare Homes Limited
66 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Hands-on supportive manager and strong teamwork, but basic training, routine activities and recruitment challenges hold it back."
Safety & Risk
7/10
✓
Staff shared examples with us of incidents that had happened at the service and the learning that had taken place. ... Staff had received safeguarding training, and they were aware of how to report any concerns. Records and observing staff administering medicines, showed that people received their medicines safely.
Staff Culture
8/10
✓
Staff told us there was very good teamwork at the service amongst all of the staff. Comments from the staff included, “I think it is a good team as the staff work hard, but we also have fun and the residents enjoy that”, “Between the whole lot of us, we make sure [people’s] needs are met. We look after each other and make sure we get the breaks we need.”
Staffing Levels
7/10
✓
Staff told us there were enough of them to meet people’s needs. ... There was no agency staff being used, the registered manager told us they had some good ‘bank’ staff who filled the gaps on staffing rotas. The registered manager told us recruitment had been a challenge.
Training & Dev
6/10
✓
All new staff received an induction, which included face to face training for 4 days and shadowing experienced staff. In addition, staff were required to do some training on e-learning. Records we reviewed demonstrated staff had regular supervision sessions and an annual appraisal.
Management
8/10
✓
Comments about the registered manager included, “The manager is very good and hands on, very approachable” and “We see the manager most times we visit. [Registered manager] is very attentive and clearly knows the residents well. It’s like one big family." Staff told us “[Registered manager] is supportive she is lovely. [Registered manager] and [deputy manager] run the team very well”.
Programmes
6/10
✓
People could choose to join in with planned activities and trips out in the local community. They [people] have visits from the local school and Beaver Scout group. Staff had invited a local dance group to the service to provide a show for people.
Points to consider
Just standard induction, e-learning and mandatory training, no specialist courses or funded qualifications for career growth.
All new staff received an induction, which included face to face training for 4 days and shadowing experienced staff. In addition, staff were required to do some training on e-learning. ... We get face to face training and we also get e-learning training as well. I would say it is enough for me.”
Some planned activities, trips and community visitors like school groups, but no dedicated coordinator or innovative programmes to enrich the daily role.
People could choose to join in with planned activities and trips out in the local community. ... They [people] have visits from the local school and Beaver Scout group. ... staff had invited a local dance group to the service...
Recruitment is a challenge with occasional sickness making it busy at times, even though no agency is used.
The registered manager told us recruitment had been a challenge. Finding the right staff for the right roles had been difficult... Staff said at times, when staff called unable to work at short notice, it was busy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews