Last updated: 10 February 2026
"Outstanding training and motivated staff with innovative activities and strong safety, but the recent manager resignation means the deputy is covering temporarily."
Risks associated with people's health... were assessed, monitored and mitigated... These measures had been effective in reducing the number of falls... The provider has a very proactive approach to falls prevention.
Staff were highly skilled and motivated in their role. One member of staff said, 'My progress is regularly reviewed and I feel management are heavily invested in me succeeding. I have learnt so much.'
There were enough suitably skilled and qualified staff to meet people's needs. Staffing levels on each floor of the service were kept under constant review, with adjustments made when people's needs changed.
The provider's internal learning and development programme had resulted in many staff taking on more senior roles and responsibility. The registered manager was dedicated to this programme and actively participated mentored and championed staff development.
Staff told us that the management team were supportive and understood the day to day challenges of their roles. The registered manager and deputy manager are always willing to help. They understand people's needs as they work alongside us [staff].
The provider had initiated a scheme to 'bring the garden inside'... mobile gardening facility... Where possible... people were encouraged to help with decorating... these activities mirrored some people's hobbies... helped engage people in meaningful occupation. The service had achieved accreditation in the Six Steps Programme.
The manager has just resigned and a new one has been appointed but has not started yet, so the deputy is covering in the meantime.
The registered manager had resigned from their role and the provider had appointed a new manager who had yet to start working at the service. The deputy manager was going to manage the service until the new manager started work.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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