Last updated: 9 February 2026
"Staff love working there and feel like family with residents, but staffing lacks stable teams, training is basic, and activities need better coordination."
Accidents or incidents were reviewed and learning shared with staff to prevent a recurrence and keep people safe.
Staff told us they loved working at the home. One staff member said, "I really like the residents so much, they remind me of my grandparents, I love supporting them and even miss them when I am not working".
There were always enough staff available to help support people at their preferred times.
Staff had received training in a range of topics which ensured they had the skills and knowledge to meet people's specific needs.
The registered manager and the management team were clear about their individual roles and responsibilities, and those of the staff.
The management team believed in enhancing the quality of life for people by offering a diverse range of engaging activities and programs. From social events to cultural outings and therapeutic sessions... memory café on a fortnightly basis.
Staff numbers meet basic needs but no word on stable teams or low agency use so shifts might feel stretched sometimes.
There were always enough staff available to help support people at their preferred times.
Training covers the basics needed for the job but no specialist courses or paid-for qualifications to build skills.
Staff had received training in a range of topics which ensured they had the skills and knowledge to meet people's specific needs.
Varied activities like outings and a memory cafe add some interest but no full-time coordinator or special therapy programmes.
offering a diverse range of engaging activities and programs. From social events to cultural outings and therapeutic sessions, they strived to create a vibrant community... People were able to attend the memory café on a fortnightly basis.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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