Working at Wilton House

The provider had a robust recruitment programme which meant all new staff were checked to ensure they were suitable to work with vulnerable people. Staff had a clear understanding of what may constitute abuse and how to report it.

One staff member said, 'We come into their home, it is not like going to work. I love working here and the guys (people living in the home) are an inspiration.' Another staff member said, 'We are really valued as staff and I would not wish to work anywhere else.'

The provider had a full training programme which staff confirmed they attended... 'The training is brilliant. If you need it, it is provided and if you think something you found will support you in your job you only have to ask.'

Staff spoke highly about the registered manager. One member of staff said, 'She [meaning the registered manager] is brilliant, she gets stuck in and helps. Everybody really works well together we are all a team.'

Examples of bespoke communication systems include eye gaze technology, communication apps on tablet devices, objects of references, switch devices, individual sign/Makaton systems. Staff used innovative ways such as 'Life books' and 'emotion tree'.