Working at Wilton House Residential and Nursing Home
73-77 London Road, Radlett, WD7 9BW
Operated by Wilton House Limited
51 bedsNursing homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Staff feel supported like a family with good training, but serious infection control failures and stretched staffing held it back."
Safety & Risk
2/10
✕
Infection prevention control measures were poorly managed. Staff were not wearing personal protective equipment (PPE) in line with the guidelines. Where people were positive of COVID-19, measures were not in place to mitigate the risk of spreading the infection.
Staff Culture
6/10
✓
Staff felt morale was good and felt supported by their manager. One staff member said, 'I wouldn't work anywhere else- we are like a family here- even the (registered) manager.'
Staffing Levels
4/10
!
one person felt that the staff did not always have time to support them or listen to them.
Training & Dev
6/10
✓
Staff received training to help ensure they were sufficiently skilled.
Management
4/10
!
immediate improvements in relation to infection prevention control were not actioned between inspection visits which posed a risk to people.
Programmes
5/10
!
Per 2019 comprehensive inspection: a wide range of activities available to engage people who had various abilities and interests. On the day of our inspection people were busy making mince pies.
Points to consider
Big problems with infection control during COVID outbreak, staff not using protective gear properly and letting infected residents mix with others.
We observed two people who were positive of COVID-19 sitting with other people living at Wilton House having dinner. There was no consideration on the impact of other people living there.
Staff too stretched during busy times like the COVID outbreak, not enough time to chat with or help residents promptly.
Records and observations showed little interaction with people and staff as the staff were trying to manage individuals immediate support needs.
Manager not spotting or fixing safety issues quickly enough, like poor infection control not improved between inspection visits.
on the second visit we found that staff were continuing to not use safe practices when using PPE.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews