Working at Wilton House
74 Kingsley Road, Northampton, NN2 7BL
Operated by Mentaur Limited
6 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel well supported and respected with a stable team and good training, but inconsistent medicines procedures on home visits and basic activities need improvement."
Safety & Risk
7/10
✓
Proactive and positive culture of safety... safeguarding policy provided clear guidance... risk assessments clear... medicines procedure not followed consistently on home visits but addressed immediately, no harm.
Staff Culture
8/10
✓
Staff felt well supported and respected by the management team... enjoyed their work... annual staff survey... positive.
Staffing Levels
7/10
✓
A staff member said, “We have enough staff, and [Registered manager] is here if we need extra support. We have a good team.” Relative said, “There’s very little changes in staff.”
Training & Dev
7/10
✓
Records showed staff completed a wide range training... Oliver McGowan training... NAPPI... continued support through supervisions and appraisals.
Management
7/10
✓
Staff told us they enjoyed their work and had opportunities to develop. Staff told us they were respected and treated fairly by the registered manager and the provider.
Programmes
6/10
✓
Weekly house meetings... plan the menu and activities... activities and trips... cooking, gym, walks, performance club.
Points to consider
No dedicated activities coordinator or specialist programmes like pet therapy, so the role mixes personal care with basic cooking, trips and house meetings.
People told us about the activities and trips they enjoyed with staff outside of the home. People told us the weekly house meetings were used to plan the menu and activities for the week.
Staff did not always follow the medicines procedure for home visits, even though it was fixed right away with no harm done.
There was a clear procedure for managing people’s medicines during home visits to family, however, staff had not followed this consistently. This was raised... and addressed immediately. No harm was caused to people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews