Last updated: 10 February 2026
"Staff enjoy working with residents in a positive culture with strong safeguarding, but recruitment checks and record keeping need strengthening."
At this inspection we found improvements had been made and the provider had effective safeguarding systems in place and all the staff we spoke with had a good understanding of what to do to make sure people were protected from harm or abuse.
Staff told us they enjoyed working with the people they supported. One member of staff said, 'The best part of my job is working with staff and the residents [people] here, caring for them.'
People and staff we spoke with felt there was enough staff employed at the home to keep people safe. We saw staff responded to people's requests for support in a timely way during the inspection.
Staff told us, and records confirmed, they were supported through training and guidance to provide effective care for people. Staff were able to give examples of how training had impacted on the care they provided.
Staff told us they felt supported and could talk to management, who they considered approachable, and felt confident any concerns would be acted on promptly.
People were supported to enjoy a range of activities. We saw people accessed activities in the community such as visits to the aqua pool and pub meals. There was an activity room within the service.
Enough staff on shift but they need to improve checks on new staff's past jobs.
We found the provider needed to strengthen their recruitment process further and ensure a full employment history was completed for all staff.
Managers listen to staff but there are still problems with accurate record keeping and full quality checks.
We found that information kept by the kitchen staff did not accurately reflect information held on some people's care plans.
They do community trips and garden BBQs but are still recruiting an activities coordinator.
The provider was in the process of recruiting an activities co-ordinator to lead on developing new activities.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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