Working at Wilsmere House
Wilsmere Drive, Harrow, HA3 6UB
Operated by Barchester Healthcare Homes Limited
86 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Approachability from management, positive culture and good training, but staffing limits quality time with residents and medicines records had issues."
Safety & Risk
6/10
✓
Shortfalls in medicines management including allergies not on MARs and fridge temperature records incomplete, but issues addressed quickly with no harm. Per 2019 comprehensive inspection; strong infection control assured. Per 2020 focused inspection.
Staff Culture
7/10
✓
There was a positive, open and supportive culture at the service. Staff told us they felt supported by the nurses and management staff. Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
Staff told us they felt there were enough staff to safely meet people's needs. Two staff told us it was sometimes difficult to find the time to spend 'quality' time with people. Per 2019 comprehensive inspection.
Training & Dev
7/10
✓
Staff had completed a range of relevant training appropriate for their job roles... supported to complete qualifications in health and social care... regular supervision and appraisal. Per 2019 comprehensive inspection.
Management
7/10
✓
The registered manager had an open-door policy. Relatives told us that the registered manager and other staff were very approachable. Per 2019 comprehensive inspection.
Programmes
6/10
✓
There was a weekly time table of activities... activities coordinator, music therapist... range of indoor and community activities and events. Per 2019 comprehensive inspection.
Points to consider
Staffing levels are enough to get by but staff say it's sometimes hard to spend quality time with residents and relatives think more staff would help.
Two staff told us it was sometimes difficult to find the time to spend "quality" time with people. Two people's relatives told us... the service could benefit from having more staff on duty. Per 2019 comprehensive inspection.
Some medication record problems like missing allergy details and incomplete fridge temperature checks, even though they fixed them straight away.
Two people's written profiles... indicated that they had allergies, but this information had not been recorded on their MARs... temperature of medicines fridges... records did not show that minimum, maximum temperatures were always recorded. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews