Working at Willowthorpe Care Home
High Street, Stanstead Abbotts, SG12 8AS
Operated by Colleycare Limited
56 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported with approachable managers and engaging activities, but mixed views on staffing levels and supervisions needing improvement hold it back."
Safety & Risk
6/10
✓
Accidents and incidents were documented. The registered manager confirmed that these were reviewed for patterns and trends... There were suitable arrangements for the safe storage and management of people's medicines.
Staff Culture
7/10
✓
A staff member commented, 'I feel supported, this is a good home to work.' Staff told us that the managers' door was always open, and they could see them at any time to discuss any issues.
Staffing Levels
5/10
!
We received mixed feedback from staff regarding staffing levels. Some staff felt there were enough staff while others felt there could be some more. However, people's needs were met in a calm manner by staff.
Training & Dev
5/10
!
Staff received inductions and supervisions and felt supported to do their job. However, supervisions were still not where the registered manager wanted them and required improving.
Management
6/10
✓
Staff felt they could approach the management team at any time. People, relatives and staff were positive about the registered manager and how the home was operated.
Programmes
6/10
✓
There were various activities in different rooms during the inspection. Activities included a quiz, a pottery painting session and knitting baby squares. The activity coordinator also explained they ensured each person had some type of involvement.
Points to consider
Staffing is adequate but some staff say they could use more help on shifts.
We received mixed feedback from staff regarding staffing levels. Some staff felt there were enough staff while others felt there could be some more.
Supervisions need improving, so not all staff get regular check-ins and development chats.
supervisions were still not where the registered manager wanted them and required improving.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews