Working at Willows Residential Home

People were protected from abuse. Staff received regular safeguarding training... Medicines were stored and managed safely... Accidents and incidents were reported... lessons were learned.

Staff told us they thought the culture at the service was transparent and open, and the registered manager was available if they had queries or concerns. A staff member said, 'We all work together, we are a small team.'

There continued to be enough staff to keep people safe. Staffing was matched to people's assessed needs... Most staff had worked at the service for several years.

Staff received a mix of online and face-to-face training, including subjects such as first aid, moving and handling... specialist training, such as dementia awareness was available.

People said the registered manager was approachable and supportive.