Last updated: 10 February 2026
"Managers foster a listening culture and proactive safety, but weekend staffing shortages relying on agency workers and basic activities hold it back."
The service had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
A member of staff told us, “There have been a lot of changes recently and we are all working hard to make improvements. The daily stand up meetings are really helpful as we are always kept fully informed.”
Several relatives told us they felt the staffing levels reduced on the weekend and there was a lot of agency staff being used.
Staff were encouraged to develop their skills and were supported to obtain nationally recognised qualifications.
The registered manager had developed a listening culture where staff can feel they are available for them to talk to.
Per 2020 comprehensive inspection: people participated in art and craft activities, exercises, singing, animal visits like ponies, community trips to garden centre and pub.
Weekend staffing feels short and uses lots of agency workers who do not know residents well.
They seem to have sufficient staff in the week, but it is different at weekends. They seem short... The problem is when they have agency staff, and they don’t know [relative] at all.
Activities are basic like arts, crafts, exercises and outings with no specialist programmes to make the role more varied.
Per 2020 comprehensive inspection: I like art and craft activities, exercises and singing... they brought little ponies into the home... visiting a local garden centre and going to the pub.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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