Working at Willows Edge

We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed... infection prevention and control policy was up to date. (2021 IPC inspection)

The registered manager said, 'Willows Edge is a happy home. Our culture here is great. We laugh a lot, and we're very supportive of staff and residents.' One member of staff told us, 'Staff are happy here, it's very relaxed.' (per 2020 comprehensive inspection)

Staffing was maintained at a level significantly above that shown to be required by the provider's staffing needs analysis. This enabled staff to be designated to specific floors and reduce the risk of infection. (2021 IPC inspection)

We have developed 'champions' for falls, dementia, dignity and dysphagia. We provide specialist training for them and then they cascade the training. There is also money available for staff to do apprenticeships. Staff are doing level three in health and social care. (per 2020 comprehensive inspection)

Staff told us they felt well supported by the registered manager and the deputy manager. One member of staff said, '[Registered manager and deputy manager] are lovely, open and easy to talk to. They're always here for the staff.' (per 2020 comprehensive inspection)