Working at Willows Court
107 Leicester Road, Leicester, LE18 1NS
Operated by Bestcare Ltd
29 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel well supported by management in a positive culture with strong safety focus, but basic activities and standard training hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff Culture
7/10
✓
Staff told us they enjoyed working at Willows Court. A staff member told us, “There is a good culture among all managers; they listen to staff and support us as a team and as individuals.”
Staffing Levels
6/10
✓
People and relatives told us they felt there were enough staff and we observed staff met people’s needs in a timely way.
Training & Dev
5/10
!
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Management
7/10
✓
All of the staff we spoke to gave positive feedback about the management of the service and told us they felt well supported.
Programmes
4/10
!
Staff tailored activities to ensure everyone was included. For example, where people could not participate in group sessions, they were supported individually to ensure they were not isolated.
Points to consider
Just basic group activities and one-on-one support with no coordinator or special programmes to make the job more varied and fun.
Staff tailored activities to ensure everyone was included. For example, where people could not participate in group sessions, they were supported individually to ensure they were not isolated.
Only standard training, supervision and some development with no specialist courses or funded qualifications to build skills.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews