Working at Willows Care Southern Limited

The provider had a proactive and positive culture of safety, based on openness and honesty. Accidents and incidents were recorded by staff, these were then reviewed by the manager and each record will be signed off. Medicines were managed safely, there were systems and processes in place to make sure people received their medicines as prescribed.”

Staff told us they felt supported by the manager and provider. Staff told us they were comfortable and confident to raise concerns with the manager or the provider.”

Relatives told us there were enough staff to support people and they thought they were well trained. Staff told us they thought there were sufficient staff, including “I’m happy with the number of staff on duty. We plan shifts and get on well.”

Staff had received training appropriate to their role and their competencies had been checked to make sure they were safe to support people. Staff received regular supervision to discuss their practice and any concerns they may have.”

Staff told us the manager and provider ran the service well and provided effective leadership. Comments included, “The new providers are very good, they are very involved in the service. They visit often and chat with us, they make us feel involved and supported. They listen to our views and motivate us.”

There was an activities co-ordinator in post, they organised activities which people liked to do including singing, games and going out, people went out to the local café. The service invited entertainers and animal therapy groups to visit.”