Last updated: 10 February 2026
"Staff speak positively about the workplace, but unstable management, poor staff deployment leaving residents at risk, and training gaps hold it back."
Risk and safety monitoring of people was not always sufficiently managed. During the inspection people who were identified as high risk of falls were left unsupported by staff in communal areas.
Staff spoke positively about working at Willows Care Home, acknowledging area of improvements they wished to see the provider make.
we observed long periods where people were left in communal lounges with no staff present to provide support promptly, which left people at risk.
A provider audit identified gaps of practical face to face training staff required to ensure they were suitably skilled to provide bespoke care to people.
At the time of our inspection there was not a registered manager in post for 12 months. A new manager had been in post since September 2023 and had submitted an application to register.
We observed a lack of engagement and activities in communal areas and for people nursed or remained in bed.
No permanent manager in place for a year and lots of manager changes make it hard to build stable teamwork.
At the time of our inspection there was not a registered manager in post for 12 months... Some staff spoke about the regular changes of management within Willows Care Home and the challenges this creates providing consistent care to people.
Staff are not deployed well so lounges are often left empty with no one to help residents right away.
During the inspection we observed long periods where people were left in communal lounges with no staff present to provide support promptly, which left people at risk.
Big gaps in staff training for key skills like moving people safely and wound care leave you unsupported in your job.
A provider audit identified gaps of practical face to face training staff required to ensure they were suitably skilled to provide bespoke care to people... Provider oversight on training compliance for staff was not robust.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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