Working at Willows Care Home

No permanent manager in place for a year and lots of manager changes make it hard to build stable teamwork.

At the time of our inspection there was not a registered manager in post for 12 months... Some staff spoke about the regular changes of management within Willows Care Home and the challenges this creates providing consistent care to people.

Staff are not deployed well so lounges are often left empty with no one to help residents right away.

During the inspection we observed long periods where people were left in communal lounges with no staff present to provide support promptly, which left people at risk.

Big gaps in staff training for key skills like moving people safely and wound care leave you unsupported in your job.

A provider audit identified gaps of practical face to face training staff required to ensure they were suitably skilled to provide bespoke care to people... Provider oversight on training compliance for staff was not robust.