Working at Willows Care Home
227-229 London Road, Romford, RM7 9BQ
Operated by Willows Care Home (Romford) Limited
72 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Strong leadership and positive culture where staff feel supported, but staffing relies on team covering absences and activities lack innovation."
Safety & Risk
7/10
✓
Medicines were managed safely... Audits identified medicine errors and action was taken to investigate them and make improvements. Staff knew how to identify, respond and report [safeguarding concerns].
Staff Culture
8/10
✓
There was a positive and open culture... Staff felt able to voice their concerns to the management team. The provider's human resources department had recently interviewed staff... they felt positive and supported.
Staffing Levels
6/10
✓
Staff told us they were happy with the staffing levels. One staff member said, 'Yes there is enough staff. We cover each other when there are staff absences and we pull together as a team.'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Records showed that staff had completed essential training... Specialised training was also provided such as catheter care, dementia awareness, wound care and end of life care. Staff received regular supervision and appraisals.
Management
8/10
✓
Staff were very positive about the registered manager... One staff member said, 'They are amazing. They have kept us safe and altogether... very appreciative of the staff.' Another... '[Registered manager] is excellent. She understands the carers...'
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was an activity programme in place run by a team of co-ordinators... Activities included indoor and outdoor events. For example, arts, crafts, board games, group games and day trips using a minibus.
Points to consider
Staffing is adequate but staff cover each other's absences by pulling together as a team instead of always having extra help.
One staff member said, 'Yes there is enough staff. We cover each other when there are staff absences and we pull together as a team.'
Activities are regular with coordinators offering arts, crafts, games and trips, but no specialist programmes or innovative approaches.
Per 2019 comprehensive inspection: There was an activity programme in place run by a team of co-ordinators... arts, crafts, board games, group games and day trips using a minibus.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews