Last updated: 10 February 2026
"Improved staffing with more permanent staff and a supportive culture for all, although activities are mostly outings and board games."
People were protected from bullying, harassment, avoidable harm and abuse. Systems were in place to keep people safe. Risks to individuals were managed well so that people were protected.
A staff member from an agency told us, Being agency can be quite hard, but here I don’t see myself as agency we are all treated the same. If I need anything I can go to managers and feel really supported in my role.
The registered manager told us staffing had improved and more permanent staff had been recruited. When agency staff were needed the same staff were given for consistency and familiarity with people. Staff spoke positively about the staffing levels.
Staff told us, and records showed, they had undertaken relevant and current training in recognising and reporting abuse. Staff told us that they completed a range of training that ensured they were able to meet people’s needs effectively.
The registered manager gave examples of when they had acted and worked collaboratively with the local safeguarding team to protect people from harm.
One person told us, Mondays I go shopping, Tuesday, go to Clacton... cinema club on Friday... Staff: today we were planning to go out, but the weather was bad, so we do activities at home and play board games.
They use agency staff sometimes even if they try to use the same ones for consistency.
When agency staff were needed the same staff were given for consistency and familiarity with people.
Training covers standard stuff like safeguarding but no specialist courses or qualifications to grow your skills.
Staff told us that they completed a range of training that ensured they were able to meet people’s needs effectively.
No activities coordinator or special programmes so the job is mostly outings, clubs and board games.
we do activities at home and play board games... I go shopping... go to Clacton... cinema club... [another evening club]
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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