Working at Willows and Rosehill, Drummond Court

People were protected from bullying, harassment, avoidable harm and abuse. Systems were in place to keep people safe. Risks to individuals were managed well so that people were protected.

A staff member from an agency told us, Being agency can be quite hard, but here I don’t see myself as agency we are all treated the same. If I need anything I can go to managers and feel really supported in my role.

The registered manager told us staffing had improved and more permanent staff had been recruited. When agency staff were needed the same staff were given for consistency and familiarity with people. Staff spoke positively about the staffing levels.

Staff told us, and records showed, they had undertaken relevant and current training in recognising and reporting abuse. Staff told us that they completed a range of training that ensured they were able to meet people’s needs effectively.

The registered manager gave examples of when they had acted and worked collaboratively with the local safeguarding team to protect people from harm.