Working at Willowgarth
Willowgarth Care Home, Hornsea, HU18 1XP
Operated by Hatzfeld Care Limited
68 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Approachable management and supportive culture where staff feel valued, but unclear staff retention and gaps in risk plans need attention."
Safety & Risk
6/10
✓
Risk assessments were in place and reviewed on a regular basis... but... some care plans and risk assessments could provide further detail... The provider needed to ensure more detailed guidance... for self-harm.
Staff Culture
8/10
✓
Staff felt well supported in their roles and felt management listened and respected their views. One staff member told us, 'There is an open-door policy and I am constantly receiving their support and guidance...'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Rota's and a dependency tool which were regularly reviewed evidenced this. Staff and people told us there was generally enough staff to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had completed a comprehensive induction and training programme. They had the opportunity for supervision and appraisal.
Management
8/10
✓
People and relatives knew the management team well and felt they were approachable and would immediately address any concerns they may have. Staff felt well involved with the running of the service and that their ideas and suggestions were listened to.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were engaged in a programme of activities if they chose this. This included on site activities and activities within the local community including... outings, gardening and therapy sessions.
Points to consider
Staffing levels are generally enough but no details on agency workers or staff retention to make workloads easy.
Staff and people told us there was generally enough staff to meet people's needs.
Only standard training program with inductions and supervisions, no specialist training or funded qualifications.
Per 2019 comprehensive inspection: Staff had completed a comprehensive induction and training programme. They had the opportunity for supervision and appraisal.
Risk management has some gaps like not fully detailed plans for self-harm, below best practice.
Best practice in relation to risk management was not always in place. The provider had plans in place to address this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews