Working at Willowdene Care Home
Victoria Road West, Hebburn, NE31 1LR
Operated by Premier Nursing Homes Limited
52 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Supportive and approachable management with good training and positive culture, although occasional short-staffing relies on agency workers."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: 'Staff had completed infection control training and specific training about how to use PPE correctly.' Per 2020: 'Staff had a good understanding of safeguarding... incidents were recorded and monitored.'
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: 'Staff and people said they were supported. They were positive about the management team and all said the management team were approachable and they were listened to.'
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: 'There were enough staff deployed to support people safely.' A relative said, 'Sometimes they are short-staffed, but they get cover from an agency.'
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: 'Staff received training, including any specialist training... One staff member told us, "We get lots of training."' Staff appointed as champions to promote best practice.
Management
7/10
✓
Per 2020 comprehensive inspection: 'The registered manager is very approachable and supportive.' Staff and people said they were supported and positive about the management team.
Programmes
6/10
✓
Per 2020 comprehensive inspection: 'People had access to a range of activities... An enthusiastic activities person provided activities... intergenerational project... bus trips.'
Points to consider
Staffing levels are adequate but they sometimes use agency workers when short-staffed.
Per 2020 comprehensive inspection: A relative said, 'Sometimes they are short-staffed, but they get cover from an agency.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews