Working at Willowdene Care Home
Lizard Lane, Stockton On Tees, TS21 3ET
Operated by Maria Mallaband Care Homes Limited
48 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by approachable managers with strong safety practices and a positive team culture, although occasional agency staff and standard training are drawbacks."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe. Per 2020 comprehensive inspection: Medicines were safely managed. Staff knew how to protect people from any potential safeguarding risks.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: One staff member said, 'We love our job. It's satisfying to work with the residents, making sure they have everything they need. We like coming to work and we work well together.'
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: There were enough staff on duty with the right skills and experience to look after people. A committed and skilled team was in place.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff were supported to deliver good care. This included supervision and training. Some staff had carried out additional training which enhanced their roles and responsibilities.
Management
7/10
✓
Staff felt supported by the registered manager and the deputy manager. The deputy manager had created a notice board for staff offering advice on anxiety and stress and staff had access to a counselling helpline. Per 2020 comprehensive inspection: Staff said the registered manager was approachable and listened to them.
Programmes
6/10
✓
Per 2020 comprehensive inspection: People had access to regular stimulating activities. These were varied to meet people's different needs and interests. This included cooking, gardening, live music and crafts.
Points to consider
Staffing is adequate with enough people on shift, but agency workers are used sometimes.
Agency staff had received an information pack about the home's IPC procedures and a senior member of staff observed they were competent with hand hygiene and PPE use.
Only standard training and supervision, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: Staff were supported to deliver good care. This included supervision and training. Some staff had carried out additional training which enhanced their roles and responsibilities.
Regular activities like cooking, gardening, music and crafts, but no specialist programmes or innovative approaches.
Per 2020 comprehensive inspection: People had access to regular stimulating activities. These were varied to meet people's different needs and interests. This included cooking, gardening, live music and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews