Working at Willowdene

People received their medicines as prescribed however the systems in place had not identified some minor discrepancies to people's medicines.

There were enough staff to meet people's needs. Staffing levels were adapted according to the needs of the people using the service at the time. One staff member said, 'Everyone has their own staffing levels and we never go below that.' The management team ensured staff supporting people were familiar and consistent.

Staff had been provided with enough training to support the people using the service. Staff spoke positively of the training provided. Staff also received observational supervisions which assessed the support they provided in practice.

People were supported by a committed management team who had a good overview of the service provided. Formal quality monitoring systems were in place. However, these did not always appear to recognise the specific nature and potential risks inherent within a respite service.

The environment had been adapted to meet the needs of the people using the service, this included the provision of a sensory room and garden activities. People's interests were understood, and they were engaged to participate in these.