Last updated: 9 February 2026
"Staff enjoyed high morale with consistent staffing and good training, but quality monitoring overlooked respite risks and medication systems missed minor errors."
People received their medicines as prescribed however the systems in place had not identified some minor discrepancies to people's medicines.
Staff enjoyed working in the service and morale was good. The registered manager was open and honest. Staff were enthusiastic about the support they provided and wanted to make a difference to people's lives.
There were enough staff to meet people's needs. Staffing levels were adapted according to the needs of the people using the service at the time. One staff member said, 'Everyone has their own staffing levels and we never go below that.' The management team ensured staff supporting people were familiar and consistent.
Staff had been provided with enough training to support the people using the service. Staff spoke positively of the training provided. Staff also received observational supervisions which assessed the support they provided in practice.
People were supported by a committed management team who had a good overview of the service provided. Formal quality monitoring systems were in place. However, these did not always appear to recognise the specific nature and potential risks inherent within a respite service.
The environment had been adapted to meet the needs of the people using the service, this included the provision of a sensory room and garden activities. People's interests were understood, and they were engaged to participate in these.
Quality monitoring systems do not fully match the needs of a short stay service, and the manager does not do their own audits.
Formal quality monitoring systems were in place. However, these did not always appear to recognise the specific nature and potential risks inherent within a respite service. The registered manager did not carry out any audits themselves.
Medication systems missed some small errors.
the systems in place had not identified some minor discrepancies to people's medicines.
Only basic activities like sensory room and garden work, no dedicated coordinator or special programmes.
the provision of a sensory room and garden activities.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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