Last updated: 10 February 2026
"Exceptional person-centred activities and a supportive manager create a positive culture, but staffing is adequate without strong staff retention or time for unhurried care."
People continued to be protected from the risk of abuse and avoidable harm by the provider's robust policies and procedures. Staff had received training and understood the risk assessments provided.
Staff were motivated in their roles and felt confident in the management of the service. The management team promoted a positive culture within the home.
The provider continued to ensure enough staff were on duty. Staff we spoke with felt confident there were enough staff to support people safely.
The provider ensured staff received up to date training. Staff we spoke with felt they received good quality training. The manager ensured staff received regular supervision.
Staff told us the manager was approachable and supportive. Relatives were happy with the manager and felt they could raise anything at any time.
The provider employed a communication and a lifestyle coordinator, who worked alongside the staff team to develop exceptionally person centred activities and experiences. People's responses to activities had exceeded the expectations of their families.
Staffing is adequate to keep people safe but nothing more, with no details on low staff turnover or spare time for unhurried care.
Staff we spoke with felt confident there were enough staff to support people safely.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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