Working at Willowdale

People continued to be protected from the risk of abuse and avoidable harm by the provider's robust policies and procedures. Staff had received training and understood the risk assessments provided.

Staff were motivated in their roles and felt confident in the management of the service. The management team promoted a positive culture within the home.

Staff told us the manager was approachable and supportive. Relatives were happy with the manager and felt they could raise anything at any time.

The provider employed a communication and a lifestyle coordinator, who worked alongside the staff team to develop exceptionally person centred activities and experiences. People's responses to activities had exceeded the expectations of their families.