Working at Willowcroft
Nottingham Road, Derby, DE21 7NN
Operated by Methodist Homes
60 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Approachable leadership and positive staff culture with varied activities, but overdue training and incomplete risk assessments for challenging behaviours need work."
Safety & Risk
5/10
!
Per 2019 comprehensive inspection: Some risk assessments for behaviours that challenge lacked detail and past bruising records not always fully assessed, though improvements made; 2022 IPC assured effective.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff team were positive and enjoyed their work; staff felt the registered manager would listen to their concerns.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Enough staff were available to ensure people received timely care to meet their needs; 2022 report notes measures to mitigate COVID-19 related staff pressures.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff told us they received regular training but some training was due to be refreshed.
Management
6/10
✓
Per 2019 comprehensive inspection: People, relatives and staff all found the registered manager to be approachable and fair.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People had a variety of activities including knit and natter sessions, bingo, film club, community trips and visits with dogs.
Points to consider
Staffing levels meet basic needs but no info on agency staff use or team stability.
Enough staff were available to ensure people received timely care to meet their needs.
Only regular basic training with some courses overdue, no specialist or development options.
We saw some training was due to be refreshed and discussed this with the registered manager; they told us plans were in underway to provide this training online.
Risk plans for when residents behave challengingly lacked full details, and past bruising wasn't always checked thoroughly.
The risks from this behaviour and any actions required to be taken to reduce those risks had not always been included in care plans and risk assessments. Previous records had not always shown how bruises had been assessed or investigated.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews