Working at Willowcroft Care Home

Some infection control gaps like missing checks on hand washing and PPE use, no cleaning records for door handles, and Covid positive residents using communal areas.

There were no clear protocols to mitigate and minimise the risk of close contact between people or to promote social distancing when it was required. People who tested positive for COVID-19 and were unable to self-isolate due to their mental health needs were still able to access communal areas where other people were present... no records to confirm frequently touch points, such as door handles or handrails, were regularly cleaned and disinfected... no processes in place to ensure staff were following good hand hygiene practice or checking whether staff had donned and doffed their PPE correctly.