Working at Willowcroft
Sewardstone Road, Chingford, E4 7RF
Operated by Willowcroft Care Home Limited
7 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"A stable team with good retention and a positive family-like culture, but no staff-led activities and some outdated criminal record checks need improvement."
Safety & Risk
7/10
✓
Staff provided care that was safe, and risks were managed appropriately. Medicines were well managed. Systems were in place to monitor quality and learn from accidents and incidents.
Staff Culture
8/10
✓
Staff told us they felt they could report concerns and talk openly in meetings. A staff member said, 'I love working at Willowcroft, I love my job, we have a lovely environment, and we are a good team; like a family.'
Staffing Levels
8/10
✓
There was a consistent staff team, who had been safely recruited. Agency staff were not required due to good staff retention.
Training & Dev
7/10
✓
Staff told us they had completed safeguarding training and training that is specific to people's mental health needs. Staff had medicine training and regular medication observations.
Management
7/10
✓
Staff felt supported and the management team were always available. The registered manager arranged regular staff meetings supervisions.
Programmes
3/10
✕
Per 2018 comprehensive inspection: People generally did not participate in any activities initiated by staff in the home. People followed their own interests and pastimes.
Points to consider
No activities coordinator or staff-run programme, so the job is mostly personal care and supporting people in their own hobbies and outings.
Per 2018 comprehensive inspection: People generally did not participate in any activities initiated by staff in the home. People followed their own interests and pastimes.
Some experienced staff had not had their criminal record checks refreshed recently, though this is now being fixed.
We identified that some of the longer-term staff did not have an update on their DBS. After our visit the registered manager informed us that it was agreed with the providers to refresh all DBS checks on current staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews