Working at Willowbrooke Residential Home

Staffing levels are adequate but they use agency workers and staff say they sometimes need more around mealtimes.

Agency staff was being used to help ensure staffing levels were consistent... One staff member told us, 'It (staffing levels) is ok, but I think there are times of the day when we need 3. Maybe around mealtimes.'

Medication errors happened like giving when-needed meds without checking records and finding out-of-date creams.

We did witness one person receive a when required medication without checking administration records... We found some out of date creams in people’s rooms, and we found one staff member had applied cream to a person that was not on their medication administration record.

Recruitment checks are mostly done right but gaps in recording work history and qualifications.

Safe recruitment practices were mostly being followed, and appropriate checks were in place, though potential gaps in applicants work history and their qualifications needed to be better recorded.