Working at Willowbrook

Significant improvements had been made to safeguarding procedures. People received their medicines as prescribed and systems were in place for learning from incidents.

There were enough staff to support people safely. There had been some staff turn over in recent months but safe staffing levels had been maintained.

Staff had received training in safeguarding, MCA and DoLS and demonstrated good understanding of how to apply it.

There was a positive and open culture, and the management team were approachable. The registered manager held an open door surgery every Wednesday and took immediate action on issues identified.