Working at Willowbrook
20 Wendys Close, Leicester, LE5 2HY
Operated by Voyage 1 Limited
6 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Strong leadership, supportive culture and excellent safety, although a lack of details on staff retention holds it back."
Safety & Risk
9/10
✓
2022: Assured on preventing infections, effective PPE use, safe admissions, outbreak management, up-to-date policy; Per 2019: comprehensive risks, safe medicines, incidents analysed with lessons shared, issues fixed immediately.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff felt valued and supported; 'I've never had a [registered] manager like her - she's great... Everyone... work as a team.' Positive feedback from staff, relatives and professionals.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: 'There were enough staff... seldom use agency. Staffing is good because there's a mix of staff...' Rota took account of activities and gender needs; 2022: measures to mitigate COVID-related staff pressures.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: 'comprehensive induction training... in line with nationally recognised best practice for brain acquired injury and rehabilitation... ongoing training... regular supervisions.' 2022: trained on COVID and infection control.
Management
8/10
✓
Per 2019 comprehensive inspection: 'The registered manager provided good leadership... Positive feedback... "[Registered manager] is very responsive and approachable," and "she's great. Everyone... work as a team."
Programmes
7/10
✓
Per 2019 comprehensive inspection: Rehabilitation ethos using nationally recognised best practice; individual weekly activity plans, community outings, voluntary work, adapted kitchen and games room for rehab.
Points to consider
Staffing is good with seldom any agency workers and enough cover, but no details on long-term staff retention or really light workloads for personalised care.
Per 2019 comprehensive inspection: 'Staffing is pretty good; they seldom use agency... Staffing at night is good too.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews