Working at Willowbeech
33 Ophir Road, Bournemouth, BH8 8LT
Operated by Consensus Support Services Limited
5 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Supportive management and positive culture where staff feel valued, but recent staff turnover and basic training hold it back."
Safety & Risk
6/10
✓
Risks to people were assessed... However, these had not been reviewed in line with the provider's policy... guidance was not always in place for medicines... rectified during inspection.
Staff Culture
7/10
✓
There was a positive culture within the home. Staff told us they felt supported... 'I am happy here... I am proud to work here.'
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. The registered manager spoke of a period with high staff turnover... More recently, the home has filled vacancies.
Training & Dev
5/10
!
Care staff had the correct level of skills and training to undertake practical responsibilities of their role effectively.
Management
7/10
✓
Staff told us they felt supported by the management of the service... 'The registered manager also genuinely cares about staff welfare so we feel looked after too.'
Programmes
6/10
✓
People were supported to participate in a range of cultural, educational or leisure activities... the home's 'Stay Up Late' campaign, with a focus on activities in the evening.
Points to consider
Only standard training mentioned, no specialist courses or funded qualifications.
Care staff had the correct level of skills and training to undertake practical responsibilities of their role effectively.
Staffing is adequate but there was recent high staff turnover.
The registered manager spoke of a period with high staff turnover, and how they supported the home by working in a care role. More recently, the home has filled vacancies.
Some risk assessments are not up to date and lessons from accidents not always shared with staff.
Risks to people were assessed to ensure they were safe from harm. However, these had not been reviewed in line with the provider's policy... no records of lessons learnt being discussed or shared with staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews