Working at Willowbank Nursing Home
Pasturegate, Burnley, BB11 4DE
Operated by Sage Care Homes (Willowbank) Limited
53 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Approachable management and a stable team make staff feel valued, although basic training and routine activities are drawbacks."
Safety & Risk
8/10
✓
Per 2020 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, and meeting infection prevention guidelines. Per 2019: People were protected from abuse; medicines managed safely.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff morale was good, and they felt valued and supported. Staff were complimentary about the support they received from the registered manager.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: The registered manager ensured there were good numbers of staff... Any shortfalls in staffing were covered by existing staff rather than agency staff; this provided continuity of care. There was a stable team of staff.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: The registered manager provided staff with a range of training to carry out their role effectively. New staff were given an in-depth induction... All staff were provided with ongoing support and supervision.
Management
8/10
✓
Per 2019 comprehensive inspection: The registered manager had an 'open door' policy... Staff described the registered manager as approachable. They often worked alongside staff providing people with care and support.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There were designated activity organisers who provided people with a range of meaningful activities... links with local community groups had been developed to enhance people's lives.
Points to consider
Training covers the basics with induction and supervision, but no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: The registered manager provided staff with a range of training to carry out their role effectively. New staff were given an in-depth induction.
Activities programme has a coordinator and some community links, but nothing distinctive or specialist to make the job more varied.
Per 2019 comprehensive inspection: There were designated activity organisers who provided people with a range of meaningful activities in line with their needs and wishes. Links with local community groups had been developed.
Staffing is stable with good numbers and no agency use, but sometimes residents have to wait for help.
Per 2019 comprehensive inspection: People said, 'Plenty of staff', 'I get help when I need it' and, 'Some people have more needs than others and when help is needed, some have to wait.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews