Working at Willowbank Nursing Home
5-7 Barwick Road, Leeds, LS15 8SE
Operated by Maria Mallaband Limited
37 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported and valued with good training, but morning staffing struggles and medicines safety issues hold it back."
Safety & Risk
4/10
!
The service had systems in place to safely store, administer and record the use of medicines. However, these were not always followed: Instructions for medicines which should be given at specific times were not available.
Staff Culture
6/10
✓
Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions. Their comments included, “The registered manager is very supportive... we are working better as a team now”
Staffing Levels
4/10
!
One staff member told us. “On a morning it can be a struggle to meet everyone’s care needs, we do often have to rush around, with residents not always getting the time they deserve. Most days having to leave some personal care such as washes until the afternoon.”
Training & Dev
6/10
✓
Staff commented on a learning culture, with one staff member saying, “when I first started at Willowbank, I was given an in depth induction, had lots of online training to do along with moving and handing and fire training I was also given shadow shifts”
Management
6/10
✓
Staff felt supported and treated fairly by the management team, we saw evidence of how people were encouraged to make choices, and this was clearly documented.
Programmes
4/10
!
We saw that regular recreational engagement and social activities were available to people.
Points to consider
Staff say mornings are a struggle, rushing to meet care needs and leaving some personal care like washes until later.
One staff member told us. “On a morning it can be a struggle to meet everyone’s care needs, we do often have to rush around, with residents not always getting the time they deserve. Most days having to leave some personal care such as washes until the afternoon.”
Medication instructions sometimes missing and checks did not spot the problems.
Instructions for medicines which should be given at specific times were not available... The shortfalls we found during the inspection had not been identified.
Only basic social activities mentioned, and one relative wants more for stimulation.
I would like more activities as she needs more stimulation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews