Working at Willowbank

2020: 'We were assured the service were following safe infection prevention and control procedures'; detailed outbreak plans, testing, PPE; Per 2018: 'extremely detailed analysis' of incidents, strong risk management.

Per 2018: 'I love this team and we all have great relationships'; staff 'support each other every day'; relatives describe 'family atmosphere', 'like one of the family'.

Per 2018: 'There were enough staff to ensure that people's needs were met safely... staffing was individually planned and that staff had plenty of time'; 2020: 'agency staff were not employed'.

Per 2018: Staff received specialist training in dementia, diabetes, end of life; apprenticeships, national qualifications, personal development plans, regular supervisions.

Per 2018 comprehensive inspection: 'The registered manager is very good and she is so caring'; relatives praise 'competent manager who expertly helped us... leadership provides high-quality care and promotes an open and fair culture'.

Per 2018: Weekly exercise class, reminiscence sessions with objects, art classes, baking, crafts, entertainers, community partnerships with children, volunteers, aromatherapist.