Working at Willow Tree Nursing Home

Staff aren't keeping areas and equipment clean enough consistently, with dirty crash mats, bed bumpers and bad smells around.

Some areas of the home were not visibly clean including people's crash mats and bed bumpers. Unpleasant odours did not provide assurance that infection control standards were being consistently maintained.

Lots of manager changes recently and the current one is only in short term, so leadership feels unsettled.

There had been a number of management changes at the home within the last 12 months and the current registered manager was only in post short term.

Staff feel stretched and rushed on shifts, with not enough time to chat with residents beyond basic tasks.

It is stressful working with just 3 staff, we don't have time to do things properly or talk to the residents because we are just rushing.