Working at Willow Tree Lodge

Staffing is adequate and staff have time for people, but they say it feels busy sometimes with no details on agency use or turnover.

Staff agreed there was enough staff. Staff said, “We are busy but not rushed. We have enough time to spend with people and support them to eat if they require.”

Training is comprehensive for the basics with good supervision, but no specialist courses or funded qualifications mentioned.

Staff told us they had received comprehensive training that supported them in their role. Some staff told us they preferred the face-to-face training but could ask for support anytime.

Some gaps in recording times for urgent medicines and risk guides that needed fixing right away during the inspection.

Where medicines were time sensitive staff had not always recorded the exact time they were administered. However, this was immediately addressed during the inspection, and we did not identify any harm to people.