Working at Willow Tree House
3 Sutton Road, Mansfield, NG18 5ET
Operated by My the Orchards Ltd
60 bedsResidential homesSupported living
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel well supported by communicative management with strong safety, although occasional agency staff and standard training are drawbacks."
Safety & Risk
7/10
✓
Risks were managed, and care plans had been updated to detail current risks and individual needs. Medicines were managed safely, and the service had implemented robust infection control measures.
Staff Culture
7/10
✓
Staff told us they felt well supported by the management team. One staff told us, "We have regular supervision sessions but to be honest the office door is always open, COVID hit us but we were in it together, the management team have been here for us all."
Staffing Levels
6/10
✓
there were enough trained staff to meet people's needs safely.
Training & Dev
6/10
✓
A robust induction and training programme were in place. This enabled staff to support people safely.
Management
7/10
✓
People and staff told us they felt management communicated well, listened and acted upon any issues they raised.
Programmes
6/10
✓
People fed back what kind of activities they wanted to undertake during residents' meetings, and these were implemented by a dedicated activities team. We observed people to be happily playing games, enjoying one-to-one social interactions and dancing during our inspections.
Points to consider
Staffing levels are adequate but they sometimes use agency staff on shifts, even if managed carefully.
recognising the increased risk of multiple agency staff on a single shift, the registered manager had introduced rotating day and night staff to ensure there were always trained and experienced staff on duty.
Only standard training like induction and some extra topics on nutrition or skin care, no specialist courses or funded qualifications.
A robust induction and training programme were in place. Further training in areas such as nutrition and pressure area care had equipped staff to learn from previous incidents.
Activities run by a team with games, dancing and chats based on resident feedback, but no specialist or innovative programmes.
People fed back what kind of activities they wanted to undertake during residents' meetings, and these were implemented by a dedicated activities team. We observed people to be happily playing games, enjoying one-to-one social interactions and dancing.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews