Working at Willow Rose Care Home
10 Stroud Avenue, Willenhall, WV12 4ET
Operated by Macc Care (Willenhall) Limited
73 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive management and a positive family culture among staff, although no details on staff retention and only standard training hold it back."
Safety & Risk
7/10
✓
Per 2022: 'We were assured that this service met good infection prevention and control guidelines as a designated care setting'. Per 2021: 'Medicines were managed safely'.
Staff Culture
8/10
✓
Per 2021 comprehensive inspection: 'Staff felt supported by the management team and said they enjoyed their jobs... "It's the best care with a family atmosphere, excellent staff"'.
Staffing Levels
6/10
✓
Per 2021 comprehensive inspection: 'Staff told us there were enough of them on shift to keep people safe and we observed plenty of staff to support people on both days of inspection'.
Training & Dev
6/10
✓
Per 2021 comprehensive inspection: 'Staff told us they had access to training that was relevant to their role... The registered manager had a training matrix which showed what training staff needed'.
Management
7/10
✓
Per 2021 comprehensive inspection: Staff felt supported by the management team... '[Registered manager's] door is always open. She is always smiling and always welcoming'.
Programmes
6/10
✓
Per 2021 comprehensive inspection: 'There was an activity team who planned and arranged events. The activity coordinator told us... celebrated the Queen's birthday... external entertainment'.
Points to consider
Staff numbers are enough for safe care, but no details on staff staying long-term or using few agency workers.
Staff told us there were enough of them on shift to keep people safe and we observed plenty of staff to support people on both days of inspection (2021).
Only standard training with a training matrix, no specialist courses or funded qualifications.
Staff told us they had access to training that was relevant to their role. The registered manager had a training matrix which showed what training staff needed and when refreshers were due (2021).
Activities coordinator runs regular events like parties and singers, but no specialist programmes or innovative approaches.
People were offered a range of activities... There was an activity team who planned and arranged events. The activity coordinator told us the home had celebrated the Queen's birthday... external entertainment (2021).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews