Working at Willow Park Care Home
Baghill Lane, Pontefract, WF8 2HB
Operated by Bondcare (Darrington) Limited
64 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with plenty of staff and engaging activities, but no registered manager and unsafe medicines management hold it back."
Safety & Risk
5/10
!
People's medicines were not always managed in safe way. Governance oversight and record keeping concerns meant people were at risk of not having their medicines managed in a safe way.
Staff Culture
6/10
✓
People and staff spoke positively about the culture of the service and the manager. Staff felt supported in their role and spoke positively about the new management team.
Staffing Levels
6/10
✓
Sufficient numbers of staff were available to meet people's needs. One person said, 'There's plenty of staff here to cover any eventuality.'
Training & Dev
6/10
✓
The provider appropriately supported staff through induction, training and supervision. The manager was seeking additional training to the mandatory training provided to develop staff's knowledge around infection, prevention and control and Dementia.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 6 weeks and had applied to register.
Programmes
6/10
✓
The activities co-ordinator was very enthusiastic and passionate about their role. Multiple activities took place during our inspection, including Bingo, karaoke, armchair aerobics and board games.
Points to consider
No permanent manager in post yet, even though a new one started 6 weeks ago and applied to register.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 6 weeks and had applied to register.
Medication records have gaps, like not always noting why some meds were given or tracking creams properly.
People's medicines were not always managed in safe way. Guidance and records were not always in place to support the safe administration of medicines, including topical medicines and creams.
Only standard training plus some extra planned, no specialist courses or funded qualifications mentioned.
Staff completed an induction and training relevant to the needs of the people they supported. Staff had given feedback in staff meetings they would benefit from further training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews