Working at Willow Lodge
4 Harvey Road, Bournemouth, BH5 2AD
Operated by Accomplish Group Limited
8 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by managers and are proud to work there with strong programmes, but recruitment checks have sometimes been missed."
Safety & Risk
8/10
✓
Medicines were managed safely. Staff followed safe procedures when giving people their medicines.
Staff Culture
8/10
✓
Staff told us they were proud to work at Willow Lodge. One staff member stated, 'It is clear that the registered manager has the best interests of everyone and wants the house to work as a team...'
Staffing Levels
5/10
!
There were enough staff to meet people's needs.
Training & Dev
7/10
✓
Per 2021 comprehensive inspection: Staff completed the Care Certificate... training specifically related to acquired brain injury.
Management
8/10
✓
Staff told us they felt supported by the registered manager and deputy manager. One staff member said, 'Our registered manager wants perfect, not 99%...'
Programmes
8/10
✓
Per 2021 comprehensive inspection: The service used a Department of Health recognised approach called Positive Behaviour Support (PBS)... People had weekly goal achievement plans to support them to build on their levels of independence.
Points to consider
Staffing is adequate but recruitment checks were sometimes missed.
The home had a recruitment process, but this had not always been followed. Files did not always contain the information required... The registered manager was in the process of auditing all staff files...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews