Working at Willow Lodge

Safeguarding and risk policies followed; medicines training with competencies checked, occasional signing misses identified and addressed timely; incidents analysed with lessons learned.

The provider and registered manager promoted openness and candour; staff were encouraged to share their views and raise concerns, helping engender an open culture.

People were supported by enough staff because managers ensured they had the right number of staff on duty based on people's assessed needs.

All training was up to date; new staff received comprehensive induction including shadowing, with additional training and regular one-to-one and team meetings.

People had access to a broad range of activities within their local community, including music events, with staff skilled in recognising responses and overcoming obstacles.