Working at Willow Lodge
15-16, Ormskirk, L39 4QA
Operated by Brookhouse Assets Limited
22 bedsNursing homes
Workplace Score
3.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.2/10
Key Finding
"Staff are committed and work well together as a stable team, but no registered manager, high agency use and lack of activities hold it back."
Safety & Risk
2/10
✕
People were not always kept safe as systems to manage the safety of the environment were not effective. Some improvements had been made in managing medicines, however further work was required to embed the changes.
Staff Culture
6/10
✓
Staff enjoyed their jobs and were committed to providing good care for the people that used the service. Several staff worked at the service for several years and were committed to their work. One person said, 'We work well together, it is a good team.'
Staffing Levels
3/10
✕
There was a high reliance on use of agency to fill nursing staff gaps. This caused issues with consistency. Although there were safe staffing numbers, people were not protected from the risks associated with unsafe recruitment processes.
Training & Dev
4/10
!
There were some gaps in the recording of staff skills and training. We did not see sufficient evidence that nursing competencies were checked.
Management
1/10
✕
At the time of our inspection there was not a registered manager in post. The registered provider had failed to ensure effective oversight of risks, quality of care and the environment.
Programmes
1/10
✕
People did not have many opportunities for going into the local area or to participate in activities within the home. A relative said, 'I am not sure there are any activities now, I have not seen any.'
Points to consider
No permanent manager in post, and the provider failed to oversee risks and quality properly.
At the time of our inspection there was not a registered manager in post. The registered provider had failed to ensure effective oversight of risks, quality of care and the environment.
High use of agency staff who do not always know residents well, and recruitment checks missing for some staff.
There was a high reliance on use of agency to fill nursing staff gaps. This caused issues with consistency. We could not find any references for one member of staff.
No activities programme or coordinator, so the role is mostly routine personal care.
People were not supported to follow their interests or take part in activities either inside or outside of the home on a regular basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Inadequate
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews