Working at Willow House
Hillside, South Brent, TQ10 9AY
Operated by Thurlestone Court Limited
30 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"A supportive culture for staff and strong safety practices, but managers need more time to embed changes and report incidents promptly."
Safety & Risk
7/10
✓
2022 inspection: All staff had received training and followed correct processes for using PPE and maintaining infection control standards. Regular audits took place and actions had been followed up.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported in their role, could approach the registered manager or provider for advice, felt listened to, were supported and had input into the running of the home.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were sufficient numbers of staff employed to ensure people's needs were met. Per 2022: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received regular training in subjects relevant to their role such as first aid, fire safety, moving and assisting and equality and diversity. Staff received regular support and supervision.
Management
5/10
!
Per 2019 comprehensive inspection: Relatives and staff told us the home had improved since the last inspection, which they attributed to the new management team and spoke positively about the changes.
Programmes
6/10
✓
Per 2019 comprehensive inspection: A range of activities were available including music therapy, animal therapy, arts and crafts, arm chair exercises, film afternoons, card games and quizzes.
Points to consider
Managers are competent and improving but need more time to fully bed in changes and report incidents to regulators on time.
Per 2019 comprehensive inspection: time was needed to fully embed those changes and show sustained improvement. However, we noted the home had been slow to tell us (CQC) about specific events which they were legally required to do.
Staff numbers are adequate to meet needs but COVID caused staff shortages that needed special measures to fix.
2022 inspection: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews