Working at Willow House

People felt safe and staff were aware of their responsibilities to identify and report potential abuse. Staff received safeguarding training and were confident any concerns raised would be properly dealt with. There were detailed risk management plans.

There were enough staff to meet people’s needs, and people were supported by a consistent staff team. On-call staff were used to cover any staff sickness.

Staff told us they received regular training, supervision and an annual appraisal. The provider ensured there was specialist training in place aimed at improving the care and support provided to autistic people and people with a learning disability.

The registered manager had an open and honest approach to our findings and feedback and was committed to making immediate changes. Staff told us the registered manager was open, and they were able to share any concerns they had.

The provider had successfully worked with local stables to support people to access horse riding and animal management activities... supported to leave their house to access various groups within the community... go for walks... supported to apply for concessionary cinema passes.