Working at Willow House
2 Reading Road, Farnborough, GU14 6NA
Operated by Willow Residential Care Limited
18 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Warm family-like culture and high staff retention with thorough training, although staffing lacks easy workloads or zero agency use."
Safety & Risk
7/10
✓
Staff were aware of the risks of abuse... confident the provider would manage... effectively. Systems and processes were in place to manage medicines safely... People had risk assessments in place... Incidents were logged and reviewed.
Staff Culture
9/10
✓
One staff member told us, 'I just love it here so much, it's like a second family and I cannot imagine working anywhere else.' There was a warm and 'family' like culture... Staff felt valued and cared for.
Staffing Levels
7/10
✓
There were sufficient numbers of suitable staff to support people safely according to their needs. The provider's recruitment process was robust... Staff retention was high with many long-serving staff.
Training & Dev
8/10
✓
Staff completed a thorough induction based on the Care Certificate... offered to fund and supported staff... higher qualification... mandatory training such as moving and handling, as well as... epilepsy and dementia. Management team had an effective system to monitor... competency checks.
Management
8/10
✓
There was a warm and 'family' like culture within the service... Staff felt valued and cared for. We noted there were many members of staff who had been working at Willow House for many years so staff retention was high.
Programmes
7/10
✓
The registered manager chose activities... such as outdoor bowls. Outside agencies... music sessions and a reminiscence project... acquired a house rabbit... Children from a local nursery also visited.
Points to consider
Staff numbers are enough for safe care, but no staff comments on easy workloads or zero agency use to make it really great.
There were sufficient numbers of suitable staff to support people safely according to their needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews