Working at Willow House
229 Portland Road, Edgbaston, B17 8LS
Operated by Cygnet (OE) Limited
8 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported by strong leadership and good morale with effective safety, but staffing lacks retention details and activities are mostly routine."
Safety & Risk
8/10
✓
People felt safe and were supported by a group of staff who knew them well and how to keep them safe from harm. Staff were aware of the risks to people and were kept fully informed of any changes in people's care needs.
Staff Culture
8/10
✓
One member of staff told us, 'Morale is good. [Registered manager's name] has always been a brilliant charge nurse, staff always listen to them and they get on well with the guys [service users].'
Staffing Levels
5/10
!
Staff told us there were enough staff available to keep people safe.
Training & Dev
7/10
✓
Staff received regular on-going training in specific areas such as epilepsy and personality disorder training in order for staff to be able to support people well. Per 2019 comprehensive inspection.
Management
8/10
✓
Staff told us they felt supported in their role and spoke positively of the registered manager. One member of staff told us, '[Registered manager's name] and we have a good relationship. They have been brilliant and really supportive. They are not locked away in the office upstairs and can react to what is needed.'
Programmes
5/10
!
People had their own individual activity plans to enable them to participate in activities they enjoyed. Per 2019 comprehensive inspection.
Points to consider
Staffing is adequate with enough staff to keep people safe and respond on time, but no details on low staff turnover or agency use.
Staff told us there were enough staff available to keep people safe.
No dedicated activities coordinator or special programmes, so the job is mostly routine care with some basic outings and hobbies.
People had their own individual activity plans to enable them to participate in activities they enjoyed. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews