Working at Willow House
9 Ash Drive, Birmingham, B11 4EQ
Operated by Aston Transitional Care Limited
6 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Well-managed with supportive leadership and staff feeling valued through supervisions, but uncertain staff stability and only basic training hold it back."
Safety & Risk
7/10
✓
Risks to people had been assessed, recorded and well managed. Incidents and accidents were recorded and reviewed.
Staff Culture
7/10
✓
Staff told us that they felt supported and had formal supervisions for reflection and support.
Staffing Levels
6/10
✓
We saw that people were supported by sufficient numbers of staff.
Training & Dev
6/10
✓
New staff recruited to the home had been provided with the Care Certificate as part of their induction.
Management
8/10
✓
Staff and relatives told us the home was well managed and the registered manager was supportive. A relative told us '(Registered manager's name) is a very honest manager. You see them everywhere in the home.'
Programmes
6/10
✓
People were supported to take part in a range of activities in the home, local and wider communities including parks, outings, college and cultural celebrations.
Points to consider
Staff numbers are enough with some flexibility, but no info on stable long-term team or agency use.
People were supported by sufficient numbers of staff. The team leader and registered manager told us that there were flexible levels of staffing.
Only standard training like Care Certificate and induction, no specialist or funded qualifications.
New staff recruited to the home had been provided with the Care Certificate as part of their induction.
Varied outings and activities, but no dedicated coordinator or named specialist programmes.
People were supported to take part in a range of activities in the home, local and wider communities. We saw an activity board.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews