Working at Willow House
11 Osborne Road, Enfield, EN3 7RN
Operated by Connifers Care Limited
6 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by approachable management and positive culture, but staff retention and activities programmes need attention."
Safety & Risk
7/10
✓
The provider had systems and procedures in place to ensure people were protected against harm and abuse... Risk assessments were comprehensive... However, the provider did not always record staff's competency assessment... lessons learnt... not always recorded appropriately.
Staff Culture
8/10
✓
Staff worked well together as a team... Staff told us they felt supported and found the registered manager approachable... The registered manager... promoted a positive culture that was open, inclusive, person-centred.
Staffing Levels
6/10
✓
People told us there were sufficient staff to meet their needs. Staff rotas confirmed there were two staff on duty during the day and one waking night staff member to meet people's individual needs.
Training & Dev
7/10
✓
Staff told us they were provided with sufficient training and regular supervision... The training matrix and records showed staff were provided with a detailed induction training and regular refresher training... in areas such as... medication... behaviour and epilepsy.
Management
8/10
✓
People, their relatives and staff spoke positively about the registered manager... Staff told us they felt supported and found the registered manager approachable. Their comments included, 'I feel really supported by my [registered] manager...'
Programmes
6/10
✓
People were supported to access community venues and participate in mentally stimulating activities... Staff discussed with people on a weekly basis the different types of activities... recorded as part of the weekly activities programme.
Points to consider
Staff numbers are enough for safe care on shifts, but no details on low staff turnover or agency use to make it really stable.
Staff rotas confirmed there were two staff on duty during the day and one waking night staff member to meet people's individual needs.
Varied activities like sports, outings, and cooking skills with a weekly plan, but no dedicated activities coordinator or special innovative programmes.
Staff discussed with people on a weekly basis the different types of activities they wanted to engage in and these were recorded as part of the weekly activities programme.
Small gaps in recording staff medicine checks and lessons from accidents, so safety processes are not fully tight.
The provider did not always record staff's competency assessment... Although the management and the staff team together learnt lessons from the incidents, these were not always recorded appropriately.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews